Troubleshooting
What the Setup tab is waiting on, and what to do about it.
The Setup tab shows a step in place of the nameservers
The Setup tab shows the nameservers once the zone has everything the domain needs. Until then it names the next step:
| Setup says | Cause | What to do |
|---|---|---|
| We have no DNS records for this domain | The scan found nothing, or failed | Scan again, or add records under DNS records |
| We couldn't read this domain's DNS records | The scan didn't get an answer | Reload, or Scan again |
| We couldn't finish setting up this domain | Setup didn't finish | Reload |
| … points at a service in front of your site | Another proxy sits in front of the site, hiding its host | Enter where the site is hosted |
| The scan found a Shopify store | The domain serves a Shopify storefront | Confirm the store; see Shopify stores |
| Your domain has MX (or SPF, DKIM) records today | A mail record is missing from the zone | Add it under DNS records |
| DNSSEC is switched on for … at your registrar | The registry publishes a DS record for the domain | Turn DNSSEC off at your registrar, wait an hour, reload |
| We couldn't check whether DNSSEC is switched on | The registry didn't answer | Reload |
| This domain was connected before … | Connected before the review moved into the connect dialog | Read DNS records, then confirm on Setup |
The domain stays Waiting
The registrar change hasn't reached the internet yet. It usually takes under an hour, and up to 48. Press Check again on the Setup tab, or wait for the email. If the nameservers still point elsewhere a day later, DNA sends one reminder.
The site shows an error page
The domain's records point at Cloudflare's own addresses, so DNA doesn't know where the site is hosted. The domain reads Needs attention; enter the site's host on its Setup tab.